Customer Success Manager

CDI - Job based in Paris or Cesson-Sévigné - France Job description Our Customer Success Manager engages our B2B customers to drive adoption and demonstrate ongoing value. This critical function is responsible for onboarding new customers by engaging executive teams in the project, driving product adoption, and managing evolution and renewals.The Customer Success Manager also works closely within Blacknut’s organization to uncover new ways to improve our product and promote our customers' success to the world. What You’ll Do : - Drive Onboarding, retention and growth among our most valuable customers by understanding their business needs and helping our partnership be a success. - Enable successful roll-out of Blacknut’s features & innovation to customer’s team, including sharing and developing relevant creative assets, brainstorming animation ideas, and support launches virtually or in person - Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement - Collaborate closely with Sales, Marketing, and delivery Team to support customers needs, renewals, and expansion opportunities - Contribute to create opportunities for customers to act as Blacknut’s advocates (e.g. testimonials, case studies) - Marshall / coordinate information across the Blacknut’s team as needed to support customers needs - Represent the voice of the customer to inform our sales process and product roadmap Experience working 3+ years in a Customer Success, Relationship Management, Account Management, or similar role Experience in working with large enterprise customers, international level (English fluent mandatory) Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals Experience in Project Management. Strong PowerPoint/Keynote skills and with Excel. Soft Skills : - Great communication skills, highly organized, collaborative and detail oriented - Problem solver, Results-driven mentality, with a bias for speed and action. - Empathetic, positive attitude with a desire to help our customers reach their goals - Strong analytical skills, with the ability to translate data into insights. - Comfort in a startup environment - we move quickly and wear many hats - An interest in video games, technology & innovation, entertainment digital services Interested? If you are looking to join a dynamic and fast growing company in a truly unique and international role, please send your resume and motivation in all confidentiality. Apply for this job Name (first and last) Email CV PDF (Max. 1 Mo) Cover letter Message About Blacknut Founded in 2016, Blacknut's cloud gaming solution is deployed in more than 65 countries, on every continent through partnerships with some of the biggest names in the telco and gaming industries. More than 3 million Blacknut subscribers enjoy a catalog of over 1000 games and play instantly on any connected screen. Our Offices Rennes (Cesson-Sévigné) Paris Avignon Our Values Our 3 pillars: - Innovation: Our Cloud Gaming solution works on any PC, smartphone or Smart TV, and deploys on many operating systems. Thanks to our Hybrid Cloud platform (Private & Public), we deploy on average one new distribution channel or country per month. - User experience: We want a service that makes life easier for users, with intuitive interfaces, and features that work for the general gaming public, as well as the whole family. - Content: The player is at the heart of the experience and we carefully handpick our premium PC & Console games. Our catalog of 1000+ video games, from 150+ acclaimed publishers, is regularly updated with new titles to discover every month Key Figures Founded in 2016 - 80% of our team involved in R&D - 95% of our ventures on a global scale - 50+ staff and partners Blacknut Day-To-Day - Average age 35 years - Spacious and modern work environment - Flexible, hybrid work schedule